Call Center Agent jobs in Dubai

Job Title : Call Center Agent jobs in Dubai
Nationality Type : Any Open
Salaries : Negotiable
Job Location : Dubai, United Arab Emirates

Call Center Agent jobs in Dubai. Currently we are looking for Call Center Agent for our company in Dubai. Interested Candidates Can submit their application.

Jobs career management

Job Duties and Responsibilities :

• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes sales and organization mission by completing related results as needed members.
• Implement escalation process to ensure customer satisfaction.
• Report the calls (tickets).
• Apply FCR concept for all customers inquiries. Handle and retain all the customers complaints.

Job Requirements and Qualifications :

• Must have a good experience in providing support by phone.
• Active listening, bargaining skills and able to reconcile differences.
• Good Communications skills and ability to work within a team.
• Good knowledge of Microsoft office.
• Strong customer service experience.
• Strong problem solving and research skills.
• Excellent Level of Oral and Written English and Arabic
• Ability to work under pressure for long hours.
• Flexibility to work on different shifts (rotational).

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Currently we are looking for Call Center Agent for our company in Dubai. interested Candidates can submit their application.

Call Center Agent jobs in Dubai

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