Call Center Officer Sharjah jobs

  • Full Time
  • Sharjah


Call Center Officer Sharjah jobs. Currently we are looking for Call Center Officer for our company in Sharjah. Interested Candidates Can submit their Application.


Job Duties and Responsibilities :
• Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Answering agent questions regarding best practices or difficult calls.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.
• Working with other supervisors and management team members to support agents and maximize customer satisfaction.

Job Requirements and Qualifications :
• Bachelor’s degree.
• 3 – 5 years of experience in call center outsourcing industry, with minimum 2 years of them on a supervision level.
• Understands call center supporting functions role (QC, WFM, Training, and recruitment)
• Familiar with COPC standards (CSP 5.2 or later)
• Males are more preferred because he may work late hours during seasons.

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Call Center Officer Sharjah jobs

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