Confidential
Contact Center Executive job openings. Currently we are looking for Contact Center Executive for our company in Dubai. Interested Candidates Can submit their application.
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Job Duties and Responsibilities :
• Obtains client information by answering telephone calls.
• Informs clients by explaining procedures, answering questions, providing information.
• Accomplishes sales and organization mission by completing related results as needed.
• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources
• Collect and analyze call-center statistics
• Assume responsibility of budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Evaluate performance with key metrics
• Prepare reports for different departments or upper management.
Contact Center Executive jobs
Job Requirements and Qualifications :
• Proven experience as call center manager or similar position
• Experience in customer service is required
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis.
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated.
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Currently we are looking for Contact Center Executive for our company in Dubai. interested Candidates can submit their application.
Contact Center Executive job openings
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