Contact Center Executive job openings. Currently we are looking for Contact Center Executive for our company in Dubai. Interested Candidates Can submit their application.
jobs career management
Job Duties and Responsibilities :
• Obtains client information by answering telephone calls.
• Informs clients by explaining procedures, answering questions, providing information.
• Accomplishes sales and organization mission by completing related results as needed.
• Develop objectives for the call center’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources
• Collect and analyze call-center statistics
• Assume responsibility of budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Evaluate performance with key metrics
• Prepare reports for different departments or upper management.
Contact Center Executive jobs
Job Requirements and Qualifications :
• Proven experience as call center manager or similar position
• Experience in customer service is required
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis.
• Proficient in MS Office and call center equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated.
Sharing is Caring! Dear Jobseekers, it’s a humble request you to share these jobs with your networks so others can take advantage out of it.
Currently we are looking for Contact Center Executive for our company in Dubai. interested Candidates can submit their application.
Contact Center Executive job openings
Safety Tips: Never pay for job application, test or interview. A genuine employer will never ask you for the payment in any case.
To apply for this job email your details to email@example.com.