Customer Care Executive jobs in Sharjah

Customer Care Executive jobs in Sharjah. Currently we are looking for Customer Care Executive for our company in Sharjah. Interested Candidates Can submit their application.

jobs career management

Job Duties and Responsibilities :
• Ensure all client calls (enquiries, requests, complaints) are attended to as per best customer service practices and efficiently understand the customer s requirements, striving to provide the best solutions
• Demonstrate excellent call-handling capabilities, with a friendly and engaging phone manner at all times
• Follow up with clients to ensure high levels of customer satisfaction or service recovery.

• Identify, research and resolve customer/agent concerns using the available information and database
• Ensure complaints are handled in a timely manner by managers/departments by monitoring and maintaining complaints system
• Ensure abandoned calls are kept to a minimum and that clients are called back
• Adhere to company policy and procedure for all transactions including:
• Inbound calls
• Outbound calls
• Emails from property portals, agents and clients.

• Data Entry
• Work orders
• Quality Assurance
• Maintain customer accounts by recording accurate contact information and notes
• Tracking and reporting of relevant customer care performance metrics including call and lead numbers
• Promote other services offered by the Company and generating referral leads where and when applicable
• Other Company related duties that may be assigned by the Manager/Team Leader- Customer Care that is consistent with the department and Company mandate.

Job Requirements and Qualifications :
• High school degree or diploma
• Clear communication skills, with exemplary English language skills (reading and writing)
• At least 2 years of proven customer support experience
• Strong and confident call handling skills and active listener
• Ability to multi-task, prioritize and problem solve.

Sharing is Caring! Dear Jobseekers, it’s a humble request you to share these jobs with your networks so others can take advantage out of it.

Customer Care Executive jobs in Sharjah

Safety Tips: Never pay for job application, test or interview. A genuine employer will never ask you for the payment in any case.