Customer Care Manager jobs in Sharjah

Customer Care Manager jobs in Sharjah. Currently we are looking for Customer Care Manager for our company in Sharjah. Interested Candidates Can submit their application.

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Job Duties and Responsibilities :
• Manage effective client interaction leading to increase lead generation, repeat business and enhanced overall brand experience by the customer.
• Collaborating with all teams, define and implement operating procedures for the running of the department.
• Provide regular and timely training and upskilling to team members with a view to improve customer experience, area knowledge, real estate knowledge and call quality.
• Conduct monthly one-to-ones in order to establish areas of improvement and understand team s challenges and areas for growth.

• Provide lead reports for managers and senior leaders as and when required.
• Report back to managers on call numbers, calls answered and redirection numbers on a monthly basis and keep track of abandoned call numbers to reduce loss of business.
• Pro-actively strive to have an in-depth understanding of customer service standards in real estate industry, including the company s market share and that of competitors
• Liaise with marketing on new campaigns and lead tracking from a variety of media sources.

Job Requirements and Qualifications :
• Proficiency with CRM systems and lead handling/call centre technology
• Ability to communicate confidently and efficiently with agents, managers and senior leaders
• Highly structured and organized, methodical and detail oriented
• Good working knowledge of property market and real estate in the region.

• Presentation skills are essential to present information and corresponding analysis to clients, upper-level management, and key external decision makers
• Natural coach who creates a cordial workplace environment
• Ability to understand, manage, define and implement complex rules around lead distribution and lead ownership.

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Currently we are looking for Customer Care Manager for our company in Sharjah. interested Candidates can submit their application.

Customer Care Manager job openings

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