Customer Care Manager jobs in Sharjah. Currently we are looking for Customer Care Manager for our company in Sharjah. Interested Candidates Can submit their application.
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Job Duties and Responsibilities :
• Manage effective client interaction leading to increase lead generation, repeat business and enhanced overall brand experience by the customer.
• Collaborating with all teams, define and implement operating procedures for the running of the department.
• Provide regular and timely training and upskilling to team members with a view to improve customer experience, area knowledge, real estate knowledge and call quality.
• Conduct monthly one-to-ones in order to establish areas of improvement and understand team s challenges and areas for growth.
• Provide lead reports for managers and senior leaders as and when required.
• Report back to managers on call numbers, calls answered and redirection numbers on a monthly basis and keep track of abandoned call numbers to reduce loss of business.
• Pro-actively strive to have an in-depth understanding of customer service standards in real estate industry, including the company s market share and that of competitors
• Liaise with marketing on new campaigns and lead tracking from a variety of media sources.
Job Requirements and Qualifications :
• Proficiency with CRM systems and lead handling/call centre technology
• Ability to communicate confidently and efficiently with agents, managers and senior leaders
• Highly structured and organized, methodical and detail oriented
• Good working knowledge of property market and real estate in the region.
• Presentation skills are essential to present information and corresponding analysis to clients, upper-level management, and key external decision makers
• Natural coach who creates a cordial workplace environment
• Ability to understand, manage, define and implement complex rules around lead distribution and lead ownership.
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Currently we are looking for Customer Care Manager for our company in Sharjah. interested Candidates can submit their application.
Customer Care Manager job openings
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