Customer Experience Agent jobs in Sharjah. Currently we are looking for Customer Experience Agent for our company in Sharjah. Interested Candidates Can submit their application.
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Job Duties and Responsibilities :
Handle a range of queries related to order delivery and customer feedback and compliments
Provide high quality front line customer experience and project a professional company image by providing accurate and timely support through live chat and mobile application
Resolve enquires within specified SLAs, escalating where appropriate and partnering with other departments to ensure an excellent end-to-end experience.
Take ownership of customer experience by understanding customer s perspective & provide efficient issue resolution
Guiding customers on products and services, ensuring customers are aware of latest information and encouraging customer to use mobile application to its optimum best
To provide support to product design team from time to time, for testing of upgrades or new products.
Job Requirements and Qualifications :
Customer oriented and friendly with a supportive presence on chat
Previous experience in customer service is mandatory
Ability to work with customers and colleagues in a fast-paced environment
A can do attitude and sense of humor is a must
English and Arabic language fluency (written as well as spoken) is a must
High school degree.
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Currently we are looking for Manager for our company in Sharjah. interested Candidates can submit their application.
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