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Customer Service Agent Sharjah jobs. Currently we are looking for Customer Service Agent for our company in Sharjah. Interested Candidates Can submit their Application.
Job Duties and Responsibilities :
• Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
• Follow communication/update expectations with clients, in accordance with the company policies, scheme or agreed time frames set.
• Answer inbound calls as well as assist customers who have specific inquiries.
• Build a customer s interest in the services and products offered by the company.
• Provide personalized customer service of the highest level.
• Update the existing database with changes and the status of each existing/prospective customer/member.
• Receiving inbound calls for customer’s inquiries.
• Understand and respond to customer needs and issues over the phone.
• Assist, advise and provide solutions to customers.
• Maintaining a professional attitude.
• Comply with the work standards and processes.
• Meeting set monthly KPIs.
• Work individually and as a part of a team.
• Accountability for pending cases until resolved.
Job Requirements and Qualifications :
• Bachelor’s Degree From Any Discipline
• Medical Insurance Background in plus
• Multitasking Skills.
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