Customer Support Specialist Sharjah jobs. Currently we are looking for Customer Support Specialist for our company in Sharjah. Interested Candidates Can submit their Application.
Job Duties and Responsibilities :
• Provide the highest quality support to customers to book their appointments.
• Quickly and accurately manage the inbound and outbound phone calls and successfully manage the booking process with internal technicians team.
• Handle Service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem.
• Build a good Rapport with Clients over the phone.
• Ensure client satisfaction by offering specialized advice.
• Actively listen and pay attention to client issues.
• Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provide a high level of customer service to clients at all times.
• Manage work order, shipping, and receiving in addition to technicians’ repairs status and routing.
• Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
• Performs other duties as assigned by management include continuous service knowledge learning and online support.
Job Requirements and Qualifications :
• Excellent written and verbal communication skills.
• Well-presented telephone manner.
• Computer literacy, competent user of MS Office and other various software.
• Well Organized and able to multi-task in an open space work environment.
• Ability to work autonomously but most importantly as a part of a team.
• Team Player Attention to Details.
• Flexibility & Friendly.
• Effective Communication Skills.
• Fast and Creativity.
• Calm Under Pressure.
• Graduates Only.
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