Customer Support Specialist Sharjah jobs


Customer Support Specialist Sharjah jobs. Currently we are looking for Customer Support Specialist for our company in Sharjah. Interested Candidates Can submit their Application.


Job Duties and Responsibilities :
• Provide the highest quality support to customers to book their appointments.
• Quickly and accurately manage the inbound and outbound phone calls and successfully manage the booking process with internal technicians team.
• Handle Service traffic, making sure clients get their issues assessed and are connected with the best service for their tech problem.
• Build a good Rapport with Clients over the phone.
• Ensure client satisfaction by offering specialized advice.
• Actively listen and pay attention to client issues.
• Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provide a high level of customer service to clients at all times.
• Manage work order, shipping, and receiving in addition to technicians’ repairs status and routing.
• Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities.
• Performs other duties as assigned by management include continuous service knowledge learning and online support.

Job Requirements and Qualifications :

• Excellent written and verbal communication skills.
• Well-presented telephone manner.
• Computer literacy, competent user of MS Office and other various software.
• Well Organized and able to multi-task in an open space work environment.
• Ability to work autonomously but most importantly as a part of a team.
• Team Player Attention to Details.
• Flexibility & Friendly.
• Effective Communication Skills.
• Fast and Creativity.
• Calm Under Pressure.
• Graduates Only.

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Find Customer Support Specialist job in Middle East, Gulf & Asia-Pacific countries: job openings in Sharjah.

Customer Support Specialist Sharjah jobs

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