Guest Relations Agent Sharjah jobs

  • Full Time
  • Sharjah


Guest Relations Agent Sharjah jobs. Currently we are looking for Guest Relations Agent for our company in Sharjah. Interested Candidates Can submit their Application.

Job Duties and Responsibilities :
• Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
• Knowledgeable about all VIPs in-house, hotel functions and special events.
• Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera
• PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
• Welcome, facilitate and bid farewell to as many guests as possible.
• Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
• Liaise with FOM and GM, to prepare tailor made guest itinerary for Top VIP s when appropriate and
coordinate VIP greetings and departures ahead of time.

• Obtain as much information about a guest’s stay to be entered in the guest history.
• Welcome visitors to the hotel, assist with general information, internal promotions and directions.
• Handle guest complaints and requests in a polite and efficient manner, give further instructions to the
relevant staff if needed to ensure optimal guest satisfaction.
• Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
• Perform special projects and related duties as assigned.
• Walk throughout the hotel recognizing guests and engage with them appropriately.
• Attend & participate in daily briefings as scheduled.
• Report potential and existing hazards and rectified immediately.
• Provide information to all guests regarding the services and possible internal promotions of the hotel.

Job Requirements and Qualifications :
• Ability to work and communicate in multinational environment, including oral and written language skills in Arabic and English; Any Additional languages are a plus.
• Operational knowledge of front desk operations.
• Luxury hotel experiences.
• Communications skills.
• Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera; Basic Knowledge of Micros is a plus.
• Passion for hospitality and the European elegance of service.

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Guest Relations Agent Sharjah jobs

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