Help Desk Technician Sharjah jobs

  • Full Time
  • Sharjah


Help Desk Technician Sharjah jobs. Currently we are looking for Help Desk Technician for our company in Sharjah. Interested Candidates Can submit their Application.

Responsibilities :
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Responding in a timely manner to service issues and requests via chat, email, or phone
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Possibly training more junior staff members
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures.

Qualifications :
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered


• BSc/BA in IT, Computer Science or relevant field
• Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems
• Experience with Network Repairs and Analysis, Good Customer Service Skills,
• An ability to prioritize and delegate
• A keen eye for detail.

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Help Desk Technician Sharjah jobs

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