IT Supervisor Job Opening. Currently we are looking for IT Supervisor for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties and Responsibilities :
• Specifically responsible for the 1st level support of the Central Systems interfaces.
• Superior communication to and with the Central Systems Data Team resolving in any inconsistencies with the transmittal of data between the two systems.
• In conjunction with Central Systems Data team escalate support issues and development requests to Micros-Fidelio Central Systems Support.
• Responsible for the entry, tracking and management of all incoming support calls.
Work to ensure that contractual service expectations are exceeded.
• Work with Dusit IT Support and Micros-Fidelio Support teams to ensure service level requirements are exceeded.
• Assist in configuring and installing and supporting Central Systems Interfaces for selected strategic projects when required.
• Train the concepts and procedures of Central Systems Interfaces Dusit IT support team.
• Duties may include travel, shiftwork and weekend work.
• Resolves data integrity issues and coordinates communication to the Central Systems Data Team.
• Guest Support Cyber Assist, Data Backup, Handle IT Contingency Situation.
• Prepare & review daily, weekly and monthly business unit reports.
Job Requirements and Qualifications :
• Minimum education of Bachelor degree or Diploma in Computer Science, Computer Engineering
• Minimum of 2-3 years of IT supervisory experience, preferably in medium-large organization. Exposure to hospitality industry is highly desirable
• Strong knowledge in Fidelio, Opera, Micros, PC, Computer Security, IP TV, IP Telephone,LAN, WAN. and other applications widely used in hospitality business.
• Have good English communication skills both in written and spoken
• Posses professional disposition with excellent communication and interpersonal skills
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