Confidential
Job Title : Operations Developer jobs in Dubai
Nationality Type : Any Open
Salaries : Negotiable
Job Location : Dubai, United Arab Emirates
Operations Developer jobs in Dubai. Currently we are looking for Operations Developer for our company in Dubai. Interested Candidates Can submit their application.
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Job Duties and Responsibilities :
- Handle all escalated vendor & customer issues with the objective of resolving within set SLA period.
- Identify the root cause of any customer or vendor issue and highlight them to the relevant area or department of the business.
- Lead & Implement Vendor & Customer Experience projects across the organization.
- Work on processes & technology to enhance vendor & customer experience
- Communicate all process; client changes and notifications to contact centers agents in a timely manner and manage their performance.
- Provide subject matter expertise support to agents.
- Motivate the team to provide first class service to all our vendors and customers.
Job Requirements and Qualifications :
- Excellent multi-tasking and analytical skills
- Familiar with relationship management tools
- Proficiency in MS Office and google tools
- Clear communication and reporting capabilities
- Team management and leaderships skills
- Data oriented
- Over 1 year experience in contact centers management or customer/vendor experience.
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Currently we are looking for Operations Developer for our company in Dubai. interested Candidates can submit their application.
Operations Developer jobs in Dubai
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