Confidential
Operations Manager job openings. Currently we are looking for Operations Manager for our company in Dubai. Interested Candidates Can submit their application.
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Job Duties and Responsibilities :
• Carrying out needs assessments, performance reviews and cost/benefit analyses
• Setting and meeting performance targets for speed, efficiency, sales and quality.
• Ensuring all relevant communications, records and data are updated and recorded.
• Advising clients on products and services available
• Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
• Monitoring random calls to improve quality, minimize errors and track operative performance
• Coordinating staff recruitment and liaising with Talent Acquisition staff.
• Reviewing the performance of staff, identifying training needs and planning training sessions
• Recording statistics, user rates and the performance levels of the center and preparing reports
• Handling the most complex customer complaints or inquiries
• Organizing staffing, including shift patterns and the number of staff required to meet demand
• Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes
• Forecasting and analyzing data against budget figures on a weekly and/or monthly basis.
Job Requirements and Qualifications :
7 years in running call center operations for different services and functions – minimum agent base 20
• Recording on CRM systems preferably Sales force and reporting in Excel
• Building call center process and monitoring quality
• Experience in different services – sales, customer service, complaints, collection… etc
• Experience in different roles- agent, quality, process improvement, recruitment and supervisory and managerial roles.
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Currently we are looking for Operations Manager for our company in Dubai. interested Candidates can submit their application.
Operations Manager job openings
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