Walk in interview for Call Center Agent

  • Full Time
  • Dubai


Walk in interview for Call Center Agent. Currently we are looking for Call Center Agent for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties and Responsibilities :
•Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs & concerns.
•Responsible for handling inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
•Apply appropriate actions to effectively control a telephone call/social media interaction that improve the call average handling time/ interactions average response time.
•Handle complaints with concerned branches until full settlement and report to be submitted to supervisor.
•Liaise with other departments to ensure proper closure of pending customers inquires/requests. Ensure high service quality during inbound/outbound calls/social media interactions, and handle customer s complaints according to the call center approved standards.

•Achieve cross-selling set targets on monthly basis, and contribute in achievement of the call center target.
•Participate in responding to the audit report by providing the needed documentation.
•Assist in fulfilling the targeted profitability with regular assessment to improve any deficiency.
•Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
•File carefully the department copies to maintain proper and efficient archiving.

Job Requirements and Qualifications :
•Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent.
•No minimum years of experience required.

•Excellent command of English language beside Arabic.
•Fast typewriting in English language beside Arabic to join social media team.
•Must be adept in use of basic software such as MS Office, Internet, e-mail and Access.
•Reliable, energetic and cooperative.
•Excellent communication skills.

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