Walk in interview for Conference Concierge

  • Full Time
  • Dubai

Confidential

Walk in interview for Conference Concierge. Currently we are looking for Conference Concierge for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties and Responsibilities :
• Act as a personal service ambassador /liaison, on behalf of Conference Services, between the Meeting Planner and the various hotel operating departments.
• Consistently offer professional, friendly and engaging service.
• Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
• Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
• Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.

• Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer’s satisfaction.
• Check in multiple times throughout the day to assist with changes/updates.
• Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.
• Be actively visible on the floor, and always accessible to the customer.
• Use daily checklist to ensure accuracy of all events, and adherence to Fairmont standards and BEO details. Every function room in use should be checked in advance of client arrival.
• Partner with Banquet operations at beginning of shift, throughout shift, and at end of shift; to ensure consistent information sharing.
• Update Conference Services Managers throughout day on group status, any actions taken, and any necessary follow up needed.

• Manage function room keys for Meeting Planner. Ensure function rooms are properly keyed and manage inventory of keys with Meeting Planner.
• Inspect VIP rooms, guest rooms, and/or hospitality suites.
• Assist with acquiring visas for events.
• Additional responsibilities, as outlined by Leaders.

Job Requirements and Qualifications :
• Previous experience within luxury market, in similar role, required.
• Computer literate in Microsoft Window applications and relevant computer applications required
• College degree in a related discipline preferred.
• Excellent communication skills, both written and verbal required.
• Strong leadership, excellent interpersonal skills, and superior problem solving abilities.
• Highly responsible, reliable and ethical. A reputation for honesty and integrity.
• Highly motivated self-starter, able to work in fast moving environment.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Ability to work days, nights and weekend; when necessary.

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