Confidential
Walk in interview for Service Officer
Key Responsibilities:
• Responsible for the delivery of InBusiness tokens delivered from the Head Office
• Responsible for the collection of items delivered for any back-office unit and ensure timely routing of such documents to the respective units.
• Work within the SLA and keep Customers informed of expected completion date and status and timelines for exceptions.
• Complete back-end tasks and investigations for responses to support RM/RO while they handle customer service requests of Corporate Customers.
• Responsible for recording, documentation and closure of queries and requests routed through the Service Desk.
• Responsible for daily reconciliation of requests received with acknowledgement from units to which they have been routed.
• Log all complaints received at the Service Desk on CRM for routing to the Complaints Handling Unit.
• Assist Corporate customers or their representatives who visit the Bank, receiving and acknowledging their requests or queries and routing it appropriately
• Record all ideas and suggestion provided by customers on CRM for further analysis and action.
Education & Experience:
• Sense of urgency
• High operational excellence
• Ability to work in team environment
• Attention to detail
• Outstanding ability to ask questions based on end user scenario
• Sound judgment skills to respond to all types of employee related questions
• Ability to multi-task and manage fluctuating workload through prioritization
• Strong customer service-orientation
• Excellent verbal and written communication and listening skills
• Bachelor’s degree
• Minimum of 5 years’ experience handling Corporate Customer Service
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Walk in interview for Service Officer. Currently we are looking for Service Officer for our company. Location Dubai.
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