Walk in interview for Service Officer . Currently we are looking for Service Officer for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.
Job Duties and Responsibilities :
• Responsible for daily reconciliation of requests received with acknowledgement from units to which they have been routed.
• Log all complaints received at the Service Desk on CRM for routing to the Complaints Handling Unit.
• Proactively engage in enrolling customers for using CBD ibusiness
• Ensure that all calls received at the customer service desk are attended and handled effectively and efficiently.Provide necessary guidance / advice to the customer after collecting information from various systems or unit.
• Respond to all emails received at the Service Support Desk within timelines and relevant responses and with the knowledge of the respective RM/RO
• Assist Corporate customers or their representatives who visit the Bank, receiving and acknowledging their requests or queries and routing it appropriately
• Comply with the Authentication agreement and policies and procedures of the Bank for information exchange and customer handling.
• Record all ideas and suggestion provided by customers on CRM for further analysis and action.
Job Requirements and Qualifications :
• Sense of urgency
• High operational excellence
• Ability to work in team environment
• Attention to detail
• Outstanding ability to ask questions based on end user scenario
• Sound judgment skills to respond to all types of employee related questions
• Ability to multi-task and manage fluctuating workload through prioritization
• Strong customer service-orientation
• Excellent verbal and written communication and listening skills
• Bachelor degree
• Minimum of 5 years’ experience handling Corporate Customer Service
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