Walk in interview for Telesales Representative

  • Full Time
  • Dubai


Walk in interview for Telesales Representative. Currently we are looking for Telesales Representative for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties and Responsibilities :
• The best candidates are genuinely excited to help customers.
• Customer service representatives can put themselves in their customers shoes and advocate for them when necessary.
• They are confident at troubleshooting and investigate with in-house Travel Agents if they don t have enough information to resolve customer inquiries.
• The target is to ensure excellent communication & presentation of offered packages to turn the received calls from customers into SALES.
• Manage large amounts of incoming and follow-up calls in a timely manner.
• Build sustainable relationships and follow up with customers to meet their current & future travel needs.
• Provide & present relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.
• Keep records of all conversations in our call center database in a comprehensible way, process customer accounts and file documents.
• Deal with occurring travel problems, complaints or refunds.
• Follow up on payments & handling related paperwork (visa/tickets/receipts)
• Report daily updates to the marketing & operation teams about sales activity to take the necessary actions for execution (flights, hotels, visa).
• Meet profit and sales targets for each trip to receive travel incentives
• Expected promotions in the future will open the doors for you to work in the travel & tourism services (flights, hotels, travel agent, outbound operations, etc).

Job Requirements and Qualifications :
• Must be patient, concerned, and passionately communicative. Love to talk.
• Problem-solving also comes naturally to customer care specialists.
• Ability to learn about products and services and describe/explain them to prospects
• Basic knowledge with travel websites for flights & hotels (ability to develop such skill through training).
• Excellent communication, presentation, and interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening.
• Excellent English & computer skills.
• Proven experience as customer service/telesales representative/sales role will be a plus.
• Personal travel experience will be considered an advantage.

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