Walk in interview for Telesales Representative

Walk in interview for Telesales Representative. Currently we are looking for Telesales Representative for our company. location Dubai. Interested Candidates Can submit their Application, Once you submit Your Resume/CV, your qualifications will be reviewed If selected for an interview, you will be contacted by a member of recruiting team to schedule an interview.

Job Duties and Responsibilities :
• The best candidates are genuinely excited to help customers.
• Customer service representatives can put themselves in their customers shoes and advocate for them when necessary.
• They are confident at troubleshooting and investigate with in-house Travel Agents if they don t have enough information to resolve customer inquiries.
• The target is to ensure excellent communication & presentation of offered packages to turn the received calls from customers into SALES.
• Manage large amounts of incoming and follow-up calls in a timely manner.
• Build sustainable relationships and follow up with customers to meet their current & future travel needs.
• Provide & present relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers.
• Keep records of all conversations in our call center database in a comprehensible way, process customer accounts and file documents.
• Deal with occurring travel problems, complaints or refunds.
• Follow up on payments & handling related paperwork (visa/tickets/receipts)
• Report daily updates to the marketing & operation teams about sales activity to take the necessary actions for execution (flights, hotels, visa).
• Meet profit and sales targets for each trip to receive travel incentives
• Expected promotions in the future will open the doors for you to work in the travel & tourism services (flights, hotels, travel agent, outbound operations, etc).

Job Requirements and Qualifications :
• Must be patient, concerned, and passionately communicative. Love to talk.
• Problem-solving also comes naturally to customer care specialists.
• Ability to learn about products and services and describe/explain them to prospects
• Basic knowledge with travel websites for flights & hotels (ability to develop such skill through training).
• Excellent communication, presentation, and interpersonal skills
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• Ability to multi-task, prioritize, and manage time effectively.
• Strong phone contact handling skills and active listening.
• Excellent English & computer skills.
• Proven experience as customer service/telesales representative/sales role will be a plus.
• Personal travel experience will be considered an advantage.

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